Privacy policy
Introduction
This Privacy Policy outlines the manner in which Skills Ready Australia (“we”, “us”, or “our”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of our services delivered through https://skillsreadyaustralia.co.uk/ (“Website”), including any interactions in relation to the foregoing. The Policy also explains your rights under UK data protection laws and how you can exercise them.
Personal information is information, or a combination of different types of information, that could reasonably allow you to be identified. For example, an individual’s name, e-mail address, phone number, or photo is generally understood to be their personal information.
Other data points, such as an IP address, may constitute personal information if the data point can be used to identify an individual. Information that has been anonymized, and from which no individual can be identified either directly or in combination with other data, is not personal information.
Personal Information We Collect and Use
You can visit our Website without actively providing or entering any personal information about yourself. However, if you would like access or use of our services, we will require you to have a user account and in these cases, we will collect personal information from you directly.
The only information that we collect compulsorily from you to give you a user account is your first name, last name and email address. All other information we collect from you is given at your discretion. However, it may be difficult for you to fully utilise or benefit from our services if you are unable to provide us with further personal information.
More detailed information on the information we collect and use, our purpose, and lawful bases is provided below.
Category
Examples
Purpose
Lawful Basis
Identifiers
Personal details (e.g., name, title, employer, organisation, gender, date of birth, or employment related information).
Contact details (e.g., phone number, email address, postal address, phone number, or similar identifiers).
Usage data about your use of the services (such as applications and features used, number and size of attached files, number and types of devices used to access the services and session lengths). Account information (such as user ID, contact details, answers to security questions, or similar identifiers, language, time zone).
Other information that you provide to us at your option.
We collect or use Identifiers to provide and improve services provided to you, to operate your account with us, provide information updates or marketing purposes, comply with legal requirements.
We rely on consent and contracting. With respect to marketing, we rely on legitimate interests as well.
Internet/Network Activity
Information we collect automatically from you, including internet or other electronic network activity data collected using cookies and other device identifying technologies.
Commercial information about your usage of our services or the websites (such as support requests, recordings of or information from phone calls with our sales or support teams, or information provided to us to resolve such support requests).
We collect or use Internet/Network Activity to provide and improve services provided to you and provide information updates or marketing purposes.
We rely on consent, contracting and legitimate interests.
Location Information
Your physical location.
We collect or use Location Information to provide services to you.
We rely on consent and contracting.
Sensory Data
Audio or video recordings of yourself, given at your option.
We collect or use Sensory Data to provide services to you.
We rely on consent and contracting.
Professional or employment-related information
Your current employment or past job history, including qualifications, licenses, professional memberships, skills assessment information (such as language skills).
We collect or use Professional or employment-related information to provide services to you.
We rely on consent and contracting.
Sensitive Personal Information
Demographic information, such as age, education status, sex, citizenship, ethnicity, right to work, passport, drivers licence, birthplace.
We collect or use Sensitive Personal Information to provide services to you.
We rely on consent and contracting.
Due to the nature of services being related to finding employment opportunities in Australia, it may be a legal requirement to provide this level of information to potential employers to understand suitability.
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR, and you can find out more from the ICO’s website.
Your data protection rights are set out in brief below. These include:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the bottom of this privacy policy.
Information Security and Storage
We implement technical and organisational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the ongoing integrity and confidentiality of personal information. In the limited cases where we process credit card transactions, we use PCI compliant third party payment processors to process these transactions in a secure manner. We evaluate these measures on a regular basis to ensure the security of the processing.
You share responsibility for protection of your personal information by keeping your username and password confidential and by changing passwords regularly.Where we collect personal information from you, we will keep your personal information for as long as we have a relationship with you. We can choose to deactivate your account with us whenever you choose and reactivate your account within 30 days of deletion.
There may be a period of time that we retain your personal information to enable us to:
- maintain business records for analysis and/or audit purposes;
- comply with record retention requirements under the law;
- defend or bring any existing or potential legal claims;
- deal with any complaints regarding the services; and
- enforce our commercial agreements.
We will delete your personal information when it is no longer required for these reasons. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.
You have the right to request information about the personal data that we hold about you, including information about how long your data will be stored. Requests for such information should be directed to us using the contact information at the bottom of this page.
In the event of a data breach, we will promptly notify the relevant supervisory authority and you, where legally required to do so, without undue delay.
Sharing Your Information
We may share your personal information with selected third parties. However, only the minimal information required to be shared is given based on the relationship. This may include:
- business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you. All categories of personal information may be shared. This includes Philled Pty Ltd in Australia, who has licensed the technology behind Skills Ready Australia to us, and Amazon Web Services, who hosts the technology and data;
- advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. However, information disclosed is generally limited to names and email addresses;
- analytics and search engine providers that assist us in the improvement and optimization of our site. However, information disclosed is generally limited to Internet/Network Activity;
- third parties when required by law, regulation, or legal process (such as in response to a court order), or as necessary to protect our rights, property, or safety, or the rights, property, or safety of others; and
- entities involved in any merger, acquisition, or sale of company assets, or in the event of insolvency, bankruptcy, or receivership. This has not occurred within the last 12 months.
With your prior consent, we will disclose your full profile (including any and all information you have given to us) to MySkills Passport operated by Philled Pty Ltd in Australia so that you can share your professional profile, work experience and skills with Australian employers that are seeking candidates on Philled Pty Ltd’s MySkills Passport and related platforms. Please note that you will be entering into a separate legal relationship with Philled Pty Ltd, and separate terms and conditions and privacy policies will apply.
International Data Transfers
We acknowledge that our operations may involve working with international entities. Therefore, your personal information may be transferred to, stored and processed in various countries, including those that are not regarded as ensuring an adequate level of protection for personal information under UK law. We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your personal information is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.
Third-Party Links
This Privacy Policy applies only to the services and products provided directly by us. However, our services may contain links to websites, services, and applications owned and operated by third parties. We have no control over these third-party sites and are not responsible for their privacy policies or practices.
When you leave our site to visit a third-party site, we encourage you to read the privacy policy of every site you visit, as their policies may differ from ours. The inclusion of a link to a third-party site does not imply endorsement of the site by us.
Children’s Privacy
This Privacy Policy stipulates our approach regarding the collection, use, and disclosure of personal data received from data subjects under the age of 18 (“Children”).
In compliance with the UK Age Appropriate Design Code (Children’s Code) and relevant UK data protection laws, we do not knowingly collect personal information from Children without obtaining verifiable consent from their parents or guardians. If it comes to our attention that personal information from a Child has been collected without such consent, we will take steps to remove that information from its records promptly.
Parents or guardians who believe that their child’s personal information has been collected by us without the requisite consent are encouraged to contact us directly so we can promptly resolve the situation. Upon such notification, we will verify the claim and, if substantiated, delete the child’s information from its records and ensure no further information is collected without proper consent.
Further, we commit to providing clear and accessible information regarding its practices and policies related to Children’s data to both Children and their parents or guardians. This includes how to access, correct, or delete the personal information of a Child, should the need arise.
Changes to This Policy
This Privacy Policy may be updated from time to time in order to reflect changes to our data practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the date at the top of this policy. If we make material changes to how we treat our users’ personal data, we will notify you through a notice on the website or by sending you an email to the last email address you provided to us, subject to applicable legal requirements.
Where changes to this Privacy Policy substantially impact you or the nature of processing, we will give you sufficient advance notice so that you can exercise your privacy rights.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or the processing of your personal data by Skills Ready Australia, please contact us at the following address:
- Email: [email protected]
- Postal Address: Level 1, 5/112 Fore St Hertford, SG14 1AB, United Kingdom
- Phone: 01727 647 983
Your inquiries will be addressed by our designated Data Protection Officer. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection authority, at https://ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.